Refund policy

Refund Policy

Notification: Please contact us via email (info@tomo-and.de) within 14 days of receipt to notify us of your return before shipping.
Costs: For returns due to a change of mind, the customer is responsible for both shipping and packaging fees.
Packaging Requirement: Due to the nature of glass bottles, products must be securely packed (in a condition similar to how they were received). We cannot guarantee a refund if the item is damaged during return shipping due to poor packaging.
Refund Process: Refunds will be processed according to the number of items successfully returned and inspected upon arrival.

Replacement: If a product is defective or damaged during transit, Tomo And will ship a replacement free of charge.
No Return Required: You are not obligated to return the damaged item to us.
Proof of Damage: To process your claim, please provide photos of the damaged product along with the shipping label visible on the box via email.

3. Return Address All returns must be sent to the following address:

Tomo And
Adelheidstr. 64,
67549 Worms
Germany